FAQ
Q: Do you ship internationally? A: Yes, we offer international shipping to various countries, including Australia. Shipping costs and delivery times may vary depending on the destination.
Q: How much does shipping cost within Australia? A: Shipping costs are calculated based on the weight and size of your order, as well as your location. You can estimate shipping costs during the checkout process before finalizing your purchase.
Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard), PayPal, as well as apple pay and google pay. Feel free to search at the footer of this page to see further payment options.
Q: Can I return or exchange a product if I'm not satisfied? A: Yes, we have a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return it within 30 days for a refund or exchange. Please refer to our Refund page for detailed instructions.
Q: How long does it take to process and ship orders? A: Orders are usually processed within 1-2 business days. Once shipped, delivery times within Australia typically range from 2 to 7 business days, depending on your location.
Q: Are your fishing products covered by a warranty? A: Yes, our fishing products are covered by a manufacturer's warranty. Warranty periods and coverage details vary by product. Please check the product description for specific warranty information.
Q: Can I track my order? A: Absolutely, you'll receive a tracking number via email once your order is shipped. You can use this tracking number to monitor the progress of your delivery.
Q: Are your products suitable for beginners? A: Yes, we offer a wide range of products suitable for both beginners and experienced anglers. Our product descriptions include details about the skill level and intended use of each item.
Q: Do you offer any fishing tips or guides for beginners? A: Yes, we have a dedicated blog section where we regularly share fishing tips, techniques, and guides. Be sure to check out our blog for valuable insights and advice.
Q: How can I contact customer support if I have a question or issue? A: You can reach our customer support team by emailing info@bagout.com.au or by using the contact form on our website. We strive to respond to inquiries within 24 hours during business days.